diff --git a/core/res/res/values/strings.xml b/core/res/res/values/strings.xml
index 56e7ff9476cd9..d57c232b3bb39 100644
--- a/core/res/res/values/strings.xml
+++ b/core/res/res/values/strings.xml
@@ -4451,6 +4451,9 @@
     <!-- Print fail reason: unknown. [CHAR LIMIT=25] -->
     <string name="reason_unknown">unknown</string>
 
+    <!-- Print fail reason: the print service that has to process the print job is not available. [CHAR LIMIT=none] -->
+    <string name="reason_service_unavailable">Print service not enabled</string>
+
     <!-- Title for the notification that a print service was installed. [CHAR LIMIT=50] -->
     <string name="print_service_installed_title"><xliff:g id="name" example="Cloud Print">%s</xliff:g> service installed</string>
     <!-- Message for the notification that a print service was installed. [CHAR LIMIT=50] -->
diff --git a/core/res/res/values/symbols.xml b/core/res/res/values/symbols.xml
index 7608f99289235..3fdf6b9cb90ee 100644
--- a/core/res/res/values/symbols.xml
+++ b/core/res/res/values/symbols.xml
@@ -928,6 +928,7 @@
   <java-symbol type="string" name="mediasize_japanese_kahu" />
   <java-symbol type="string" name="mediasize_japanese_kaku2" />
   <java-symbol type="string" name="mediasize_japanese_you4" />
+  <java-symbol type="string" name="reason_service_unavailable" />
   <java-symbol type="string" name="reason_unknown" />
   <java-symbol type="string" name="restr_pin_enter_admin_pin" />
   <java-symbol type="string" name="restr_pin_enter_pin" />
diff --git a/services/java/com/android/server/print/UserState.java b/services/java/com/android/server/print/UserState.java
index bc70fe30c554f..3b0ee24faa43b 100644
--- a/services/java/com/android/server/print/UserState.java
+++ b/services/java/com/android/server/print/UserState.java
@@ -134,6 +134,11 @@ final class UserState implements PrintSpoolerCallbacks, PrintServiceCallbacks {
         }
         if (service != null) {
             service.onPrintJobQueued(printJob);
+        } else {
+            // The service for the job is no longer enabled, so just
+            // fail the job with the appropriate message.
+            mSpooler.setPrintJobState(printJob.getId(), PrintJobInfo.STATE_FAILED,
+                    mContext.getString(R.string.reason_service_unavailable));
         }
     }
 
@@ -779,7 +784,7 @@ final class UserState implements PrintSpoolerCallbacks, PrintServiceCallbacks {
             for (int i = 0; i < printJobCount; i++) {
                 PrintJobInfo printJob = printJobs.get(i);
                 mSpooler.setPrintJobState(printJob.getId(), PrintJobInfo.STATE_FAILED,
-                        mContext.getString(R.string.reason_unknown));
+                        mContext.getString(R.string.reason_service_unavailable));
             }
         } finally {
             Binder.restoreCallingIdentity(identity);